1. Introduction

These Terms & Conditions (“Terms”) govern the access, browsing, purchase, and use of products and services offered through www.languageshoes.com (“Website” or “Site”). By accessing or using this Website, you (“Customer”, “User”, “You”, or “Your”) agree
to be legally bound by these Terms.

H M Retail Outlet Private Limited, having its registered office at 266 (829/1), Periyar EVR High Road, Kilpauk, Chennai – 600010, Tamil Nadu, India (“Company”, “Language Shoes”, “We”, “Us”, or “Our”) operates this Website and is authorized for the marketing and sale of Language branded products. 

If You do not agree with these Terms, You must discontinue use of the Website immediately.

2. Eligibility

By using this Website, You represent and warrant that:

  1.  You are at least 18 years of age
  2. You are legally competent to enter into binding contracts under applicable laws
  3.  All information provided by You is true, accurate, and complete.

We reserve the right to refuse service, terminate accounts, or cancel orders at Our sole discretion if any information provided is inaccurate, misleading, or fraudulent.

3. Product Information, Availability & No Commercial Resale
  1. All products displayed on the Website are subject to availability.
  2. Product images are for illustrative purposes only. Actual colours, textures, finishes, and appearance may vary depending on screen settings, lighting, manufacturing variations, and material characteristics.
  3. Minor variations in shade, grain, texture, polish, stitching, embossing, or finish shall not be treated as defects.
  4. We reserve the right to:

    • discontinue any product at any time

    • limit quantities purchased per customer/order

    • reject bulk or suspicious orders

    • cancel orders suspected to be placed for resale, abuse, or fraudulent purposes
  5. Products purchased through the Website are intended for personal use only and may not be purchased for unauthorized commercial resale or distribution.
4. Pricing & Payment
  1. All prices are displayed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.
  2. Shipping charges, handling fees, COD fees, or convenience charges may apply and will be displayed at checkout.
  3. We reserve the right to correct pricing errors, typographical mistakes, or incorrect product information without prior notice.
  4. In case of pricing or inventory errors, We may cancel the order and refund any amount received.
  5. Payments are processed through third-party payment gateways. We shall not be liable for failures, delays, or security breaches attributable to payment processors.
  6. Fraudulent chargebacks, unjustified payment reversals, or abuse of payment dispute mechanisms may result in suspension of customer accounts, restriction of future purchases, denial of COD facilities, and legal recovery proceedings where applicable.
5. Order Acceptance & Cancellation
  1. Placement of an order constitutes an offer to purchase and does not guarantee acceptance.
  2. Orders may be cancelled by the Company for reasons including but not limited to:

    • product unavailability

    • payment verification failure

    • suspected fraudulent activity

    • multiple return abuse

    • inaccurate shipping information

    • operational limitations
  3. Customers may cancel orders only before dispatch confirmation.
  4. Once an order is shipped, cancellation requests shall not be accepted.
  5. Refusal to accept prepaid orders at delivery may result in future prepaid-only restrictions or account suspension.
  6. Customers repeatedly refusing COD orders shall be restricted from placing future COD orders.
  7. The Company reserves the right to refuse service, terminate accounts, cancel orders, restrict COD facilities, or restrict access to the Website at its sole discretion where misuse, fraud, policy abuse, suspicious activity, excessive returns, payment disputes, or operational risks are suspected.
6. Shipping & Delivery    
  1. Estimated dispatch and delivery timelines are indicative only and are not guaranteed. 
  2. Delivery timelines may vary due to weather conditions, courier delays, strikes, remote-area limitations, festivals, public holidays, or force majeure events.  
  3. Risk of loss and title for products pass to the Customer upon successful delivery.
  4. Customers are responsible for ensuring accurate delivery details and availability to receive the shipment.
  5. Any claims regarding missing items, tampered packaging, or damaged shipments must be reported within 24 hours of delivery along with supporting photographs and unboxing video evidence.
  6. For claims relating to damage, missing items, tampered packaging, or wrong product delivery, customers may be required to provide a continuous unboxing video from package opening until product inspection. Failure to provide sufficient evidence may result in rejection of the claim.
  7. Delivery confirmation provided by courier partners shall constitute valid proof of delivery unless disputed within 24 hours of delivery.
7. Returns, Exchanges & Refund Policy

7.1 General Return Eligibility

  1. Returns or exchanges must be initiated within 7 days from the date of delivery.
  2. Products are eligible for return or exchange only if:

    • unused and unworn

    • free from dirt, scratches, creases, stains, odour, or damage

    • returned with original packaging, tags, labels, invoices, accessories, and seal tags intact

    • not customized, altered, or damaged after delivery
  3. Products failing quality inspection at Our warehouse shall be rejected and returned to the Customer.
  4. Reverse pickup is subject to service availability in the Customer’s location.
  5. If reverse pickup is unavailable, the Customer may be required to self-ship the product using a trackable courier service.

7.2 Non-Returnable & Non-Refundable Items

The following categories shall not be eligible for return, exchange, or refund unless received in damaged or incorrect condition:

  1. SALE or discounted products;
  2. Accessories, socks, belts, wallets, care products, and gift cards;
  3. Limited edition or customized products;
  4. Products purchased during clearance, liquidation, or special promotional campaigns marked “Final Sale”;
  5.  Products with removed or tampered seal tags;
  6. Products showing signs of usage or wear.

7.3 Exchange Policy

  1. Exchanges are permitted only for:

    • size mismatch

    • manufacturing defects

    • wrong product delivered
  2. Exchange requests are subject to stock availability.
  3. If the requested replacement product or size is unavailable, a credit note or refund may be issued at the Company’s discretion.
  4. Only one exchange shall be permitted per order/product.
  5. Products once exchanged shall not be eligible for additional exchanges or refunds.
  6. Exchange requests raised after the return window expires shall not be entertained.

7.4 Refund Policy

  1. Refunds shall be processed only after the returned product passes quality inspection.
  2. Refunds will be initiated to the original payment method.
  3. COD refunds shall be processed through bank transfer, UPI, or store credit.
  4. Shipping charges, COD charges, convenience fees, and gift-wrap charges are non-refundable.
  5. Refund timelines are indicative and subject to banking/payment partner processing timelines.
  6. Refunds may be denied in the following cases:

    • incorrect or false claims

    • signs of product use

    • missing packaging or tags

    • intentional product damage

    • excessive or suspicious return patterns

7.5 Return Abuse & Fraud Prevention

To protect against misuse and fraudulent activity:

  1. We reserve the right to refuse returns, exchanges, refunds, COD facilities, promotional benefits, or future orders from customers exhibiting excessive returns, repeated refusals, wardrobing, false claims, or suspicious purchasing behaviour.
  2. We may request additional verification, photographs, government-issued identification, or unboxing videos before approving claims.
  3. Customers found abusing promotional offers, discount codes, or return policies may have their accounts suspended or permanently blocked.
  4. In cases of suspected fraud, tampering, product swapping, or misuse, We reserve the right to initiate legal action and recover associated losses.
8. Store Credit / Credit Notes
  1. Approved credit notes shall be valid for 6 months from the date of issue unless otherwise specified.
  2. Credit notes are non-transferable and cannot be redeemed for cash.
  3. Expired credit notes shall not be revalidated.
9. Warranty Disclaimer
  1. Products are covered only against manufacturing defects identified upon inspection.
  2. Natural wear and tear, scratches, sole wear, fading, leather creasing, improper handling, moisture damage, misuse, improper storage, or third-party alterations shall not be treated as manufacturing defects.
  3. Discounted or clearance products may not carry warranty coverage unless expressly stated.
10. User Conduct

You agree not to:

  1. misuse the Website
  2. interfere with Website operations or security
  3. use automated systems, bots, or scraping tools
  4. engage in fraudulent transactions
  5. impersonate another individual
  6. upload harmful or malicious content.

We reserve the right to suspend or terminate access for violations.

11. Intellectual Property

All Website content including trademarks, logos, graphics, product images, text, software, and designs are owned by or licensed to the Company and protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, or commercially exploited without prior written consent.

 12. Limitation of Liability

To the maximum extent permitted under applicable law:

  1. The Company shall not be liable for indirect, incidental, special, punitive, or consequential damages.
  2. The Company’s total liability arising out of any order or claim shall not exceed the amount actually paid by the Customer for the relevant product.
  3. We shall not be liable for delays or failures caused by events beyond Our reasonable control.
13. Indemnity

You agree to indemnify and hold harmless the Company, its directors, employees, affiliates, and partners from any claims, liabilities, damages, losses, or expenses arising out of:

  1. Your breach of these Terms
  2. Your misuse of the Website
  3. fraudulent transactions conducted through Your account
  4. violation of applicable laws or third-party rights.
14. Privacy

Your personal information shall be handled in accordance with Our Privacy Policy.

By using the Website, You consent to receiving transactional communications, service notifications, and promotional communications unless You opt out.

15. Force Majeure

We shall not be liable for delays or failure in performance caused by events beyond Our reasonable control, including natural disasters, pandemics, strikes, governmental restrictions, courier disruptions, cyberattacks, or system failures.

16. Governing Law & Jurisdiction

These Terms shall be governed by the laws of India.

All disputes shall be subject to the exclusive jurisdiction of the courts located in Chennai, Tamil Nadu.

17. Contact Information

For support, returns, exchanges, or grievances:

Customer Care Email: customercare@languageshoes.com

Business Name: H M Retail Outlet Private Limited

Registered Office: 266 (829/1), Periyar EVR High Road, Kilpauk, Chennai – 600010, Tamil Nadu, India