Resources
Social

SHIPPING & RETURNS

REGISTRATION AND PURCHASE OF PRODUCTS THROUGH THE SITE BY YOU IS DEEMED ACCEPTANCE OF THE TERMS OF THE POLICY HEREINBELOW AND CONSTITUTES A BINDING, LEGAL AGREEMENT BETWEEN YOU AND THE COMPANY. IN THE EVENT THE POLICY IS NOT ACCEPTABLE TO YOU IN PART OR IT’S ENTIRETY, WE WILL NOT BE OBLIGED TO PROVIDE ANY SERVICES OR SELL ANY PRODUCTS TO YOU, WITHOUT ANY LIABILITY ON OUR PART, AND YOU WILL HAVE NO CLAIM AGAINST THE COMPANY. FURTHER, WE WILL NOT BE LIABLE TO YOU IF YOU ARE UNABLE TO ACCESS THE SITE OR BROWSE THROUGH ANY PART OF IT ON ACCOUNT OF NON-ACCEPTANCE OF THE POLICY

This website “www.languageshoes.com” (“Site” or “Website”) is licensed to operate by H M Retail Outlet Private Limited, a Private Limited Company, with its Registered office at 266 (829/1), Periyar EVR High Road (Poonamalle High Road), Kilpauk, Chennai – 600010, Tamil Nadu – India (“Company”, “Language Shoes” “We”, “Us”, “Our” and terms of similar meaning) for the marketing, sale and distribution of its range of footwear branded “Language” (“Products”) to men, women and children across the territory of India.

Selection of the Products, and completion of sales and purchase of the Products through the Site is provided to the user and/or customer (“You”, “Your”, “User” as applicable) subject to the terms and conditions of the shipping and return policy as set out herein and as may be amended from time to time in the manner as set forth herein below (“S&R Policy”). Please be advised to read the S&R Policy carefully before purchasing the Products.

The S&R Policy forms part and parcel of our Terms & Conditions (“T&C”) and is deemed to be incorporated therein in its entirety by reference thereto. In the event of any inconsistency between the S&R Policy and the T&C, the S&R Policy will supersede solely in respect of the content contained herein and not in respect of any other clause, term or provision contained in the T&C.

ORDERING

  1. To order Language branded shoes online one must shop on our website. All orders are then subject to acceptance by the Company and subject to availability of stock at the time of placement of the order. We are currently servicing orders within India and do not have international deliveries.
  2. Payment Options: We provide safe and secure payment options and the following payment options are available to You to purchase our Products:
    1. Credit Card
    2. Debit Card
    3. Net banking
    4. COD facility in select Cities.
    All prices of the Products on the Website will be displayed in Indian Rupees. If Your payment is debited from Your account after a payment failure, it will be credited back within 7-10 business days, only after We receive a confirmation from the bank.

You agree and acknowledge that the Company uses third-party payment processors (“Payment Processors”) for any payments made on the Site. The processing of all payments will be subject to the terms, conditions and privacy policies of the Payment Processors in addition to this S&R Policy and T&C.

You understand, accept and agree that the payment facility provided by Us is neither a banking nor financial service but We are merely a facilitator providing an electronic, automated online electronic payment, receiving payment through Cash On Delivery, for the transactions on the Site using the existing authorized banking infrastructure and debit card/ credit card payment gateway networks.

  1. Once Your order is successfully placed and accepted by Us, You will receive a confirmation over email and text message from Language Shoes. This mail will contain all the details related to Your order. Please note that there may be certain orders that We are unable to process for reasons including but not limited to availability of stock, inaccuracies or errors in Product or pricing information, unidentifiable or invalid address etc. We reserve the right, at Our sole discretion, to refuse or cancel any order for any reason. We will contact You if all or any portion of Your order is cancelled. If Your order is cancelled after your net banking/ credit card/debit card has been charged, the said amount will be reversed back in Your account. In event the Company is unable to process Your order for any reason whatsoever, the Company is not liable to You, except to the limited extent of refund of any amount received from You towards the order. You will not be able to cancel orders that have already been processed and delivery. Cancellation of orders that have been already been delivery, is subject to the Our Returns section below. You can check your order status on https://languageshoes.com/account/login

SHIPPING AND DELIVERY

  1. We are committed to deliver You the best of Our service and therefore endeavour to provide free shipping to most cities in India. Click here to check if Your city is eligible for free shipping! Any additional charges or levies will have to be borne by the customer. 
  2. The approximate delivery time is 7 – 10 working days from the day of confirmation of order for online orders. Shipping and delivery time is subject to factors beyond our control including but not limited to unexpected travel delays from our courier partners and transporters due to weather conditions, strikes, public holidays, festivals, political and/or religious unrest etc. If You face any delay in receiving your shipments, please call us at Our numbers +91 7558173555, +91-44-28330400 or email us at customercare@languageshoes.comPlease note that the delivery time to You are subject to factors beyond our control including unexpected travel delays from our courier partners and transporters due to weather conditions, government instability, strikes etc. We will not be liable for any loss or expenses sustained by You arising from any delay in the delivery of the Products howsoever caused.

EXCHANGE AND RETURNS

  1. We endeavor to provide You a great shopping and customer experience every time You shop with us. If at all You are not 100% satisfied with Your purchase, You can exchange Your Products in the order in case the Product is damaged/defective or there is a size mis-match of the Product.

    To return or exchange any Product sold through the Site, You are required to comply with the below mentioned conditions:

    1. Notify Us Within 7 Days:
      Please notify Language Shoes of receipt of a damaged/defective Product or if you would like to exchange it for another size or another product no later than 7 days from the day you receive the product.

    2. Late Notifications Not Eligible:
      If you are unable to notify us within 7 days of delivery, you will not be eligible for a replacement or exchange of the Product and Language Shoes shall not be held liable for the failure to replace the Products.

    3. Ways to Contact Us:
      To exchange damaged, defective or wrongly delivered items, contact our customer service team through any of the following channels:

      • Fill up the exchange/return request form on our website

      • Call our Customer Service helpline: +91 7558173555, +91-44-28330400 between 10:30 AM to 7:00 PM, Monday to Friday

      • Please quote your name, order number, product code, and size for assistance

    4. Size Mis-match or Product Exchange:
      In case of a size mis-match or if you wish to exchange the product for another size or color:

      • Please initiate an exchange request on our website

      • We will arrange for a reverse pick-up from the original delivery address only

      • If returning from a different address, you will have to bear the return shipping charges

      • The product being exchanged must be:

        • The original product purchased

        • In its original packaging

        • With the original tags and invoice intact

MODE OF REFUND

  1. Refunds shall be processed on receipt of the Product in its original nature/condition, subject to aforementioned terms and conditions. Refunds will be processed once the Product is received at our warehouse and subject to confirmation from Our quality personnel. The refund will be processed in the following manner:

GIFT CARDS

  1. If the item was marked as a gift when purchased and delivery directly to you, you will receive gift credit for the value of your return. Once the returned item is received at our warehouse, a store credit voucher will be mailed to you.                                                                                               
  2. If the item wasn’t marked as a gift when purchased, or the gift giver had the order delivery to themselves, we will send a refund to the gift giver directly.                                                                                                                               
  3. If you intend your purchase to be a gift to another person, please make sure to highlight the same in the notes section so we are aware of this. Kindly note that due to legal guidelines in India we will have to ship the product with an invoice even if we remove the price tag.                                                                           
  4. If you would like the person whom you are gifting to, to choose the product from our online store you can give them the gift of choice with a Language Shoes gift card.                                                                                                        
  5. Gift cards are delivered by email and contain instructions to redeem them at checkout. Our gift cards will not have additional processing fees.                                                                                                                  
  6. If you would like a personalised digital gift card to be created with a brief message on it, and your gift card value is customized we’d be happy to help! Contact us via our customer care email or on our helpline number.                                                                                                                                       
  7. Please note: Gift Cards are non-refundable, non-transferable and have no cash value. They can only be redeemed via our online store and not in any of our physical retail stores.

GENERAL

  1. Our failure to enforce any provision of the S&R Policy shall not be deemed a waiver of such provision nor of the right to enforce such provision. Our rights under the S&R Policy shall survive any discontinuance of the access or use of the Site.
  2. No joint venture, partnership, employment, or agency relationship exists between You and the Company as a result of the S&R Policy or use of the Site. You shall not be permitted to enter into any contract (whether oral or in writing) which may impose any direct or indirect obligation or liability on the Company in respect of any third party including You.                                                          
  3. If any provision of the S&R Policy is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced to the fullest extent under law.
  4.  

GOVERNING LAW

  1. The S&R Policy shall be governed and construed under the laws of India and the courts of Chennai shall have exclusive jurisdiction.